Still have questions?
Our customer care team is available to help you by live chat, secure message, or at any branch.
Accounts & Banking
How do I open a new account? +
You can open an account online in minutes by registering at BankofHawaii.com, or visit any Bank of Hawaiʻi branch. You’ll need a government-issued ID and your Social Security number.
What are your current savings interest rates? +
Our Bankohana Savings account currently earns up to 5× the national average savings rate. Rates are subject to change. Log in or register to view current rates and open an account.
How do I set up direct deposit? +
To set up direct deposit, provide your employer with your Bank of Hawaiʻi routing number and account number. You can find both in the app under Account Details or on your checks.
What is the minimum balance to avoid fees? +
Minimum balance requirements vary by account type. Our Basic Checking account has no monthly maintenance fee. Log in to your account or contact us to review your specific account terms.
Online & Mobile Banking
How do I register for online banking? +
Click “Register” in the top navigation bar and follow the steps to verify your identity and create a username and password. It takes about 5 minutes.
What if I forget my password? +
On the login page, click “Forgot Password” and enter your registered email address. You’ll receive a reset link within a few minutes.
Is mobile check deposit available? +
Yes. Download the Bank of Hawaiʻi mobile app, sign in, and use the Deposit Checks feature. Funds are typically available the next business day for checks under $2,500.
Is the mobile app secure? +
Yes. We use multi-factor authentication, biometric login, and 256-bit encryption. You can also enable real-time transaction alerts to monitor account activity.
Credit Cards & Loans
How do I apply for a credit card? +
You can apply online by registering or logging in, or visit any branch. Approval decisions for our personal credit cards are typically made within minutes online.
How do I make a credit card payment? +
You can pay your credit card bill through online banking, the mobile app, or at any Bank of Hawaiʻi branch. Set up AutoPay to never miss a payment.
What loan products does Bank of Hawaiʻi offer? +
We offer home loans, personal loans, auto loans, home equity lines of credit (HELOC), and small business loans. Register or contact us to discuss your needs.